FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions 

How soon can I expect my order? 
Orders delivered in the United States usually arrive within 7 to 14 business days. All U.S. orders are mailed via UPS or USPS from Midland, Michigan. Orders that are placed online are processed faster than orders placed via phone, fax, or email. 
International orders usually arrive within 10 to 14 business days. 

How do I pay? Do you accept PayPal?
We accept the next payment method: 
Paypal, Creditcart en Cash - All countries 
iDeal - Netherlands 
Directbanking - Germany, Austria en Switzerland 
Giropay - Germany 
Mister Cash - Belgium

of what are the doll kits been made? 
The doll kits we are sale are made of lead free and pthalate free vinyl and soft vinyl.(non-toxic vinyl) 

What for kind of paint can I use on the doll kits? 
You can use whatever paint you choose for your doll. However, paints other than other than Authentic Reborn or Genesis Heat-Set Paint have proven to flake or change color over time when used with any vinyl or silicone/vinyl blend. 
if you want to paint with acrylic paint, use then the paint which has been composed for that such as 
" Real Effect" Acrylic paint or the "Jo Sonja" with for that the developed activator. 
vinyl should never be painted with oil based paints. 

Do you take custom orders for reborn dolls?
Yes,we will to take custom orders for reborn dolls. 
Please contact info@atelier-wiesje.eu for more information.

I've never sculpted before, are the sculpting forms reusable or do you leave it in the head and bake it all at the same time?
The sculpting forms are cooked underneath the Super Sculpey and the only way to re-use the form would be to destroy the sculpt. 

What are your offices hours?
Our offices are open Wednesday through Friday, 9:00 am to 4:00 pm Eastern Standard Time. We are closed Saturday through Tuesday and on all major holidays. Orders placed via phone, fax, or email after 11:00 am EST on Fridays are usually processed the following Wednesday. Placing your order online is the fastest way to receive your product. 

What are your shop visiting hours? 
Our visiting hours are: 
Wednesday till Friday from 13.30 till 17.00. 
Saturday from 10.00 till 16.00 
Visit on appointment is always possible!! 

Shop Adress:
Hessenweg 181a
3731 JH De Bilt 
tel : 030-2204297 
fax : 030-2203953 
Pleace make a appointment to Visit our shop!! 

Can you ship to...?
We can ship to anywhere in the world! We usually ship TNT. For questions regarding shipping costs, expedited shipping, international shipping or for a tracking number: contact us at info@atelier-wiesje.eu for help. 

How much are the shipping cost? 
Letter mail Standard EU
Standard not insured letter mail! 
Sending occurs for risk customer.
€ 0,46
€ 2,76
€ 0.76
€ 8.69
€ 0.95
€ 16.15
Letter mail insured EU  (with track trace)
Insured letter mail.
€ 4,50
€ 7,50
€ 17,50
Parcel NL  (with track trace)

€ 5,00
Parcel 1 (with track trace)
Belgium, Denmark, Germany, Luxembourg

€ 7.50
Parcel 2 (with track trace)
United Kingdom, Finland, France, Hungary, Italy, Oosterijk,
Poland, Spain, Czechia, Swedes 
€ 12.50
Paket 3 (met track trace)
Bulgaria, Greece, Ireland, Croatia, Lichtenstein, Norway, Portugal, Romania, Turkey, Switzerland
€ 17.50
If you couldn´t find your Country in our list - don´t hestitade to contact us at info@atelier-wiesje.eu for your individuell postage informations. 

Can you ship international orders outside the EU at "zero value" 
International orders cannot be sent at "zero value" or an amount that is less than the actual order total. Sending international shipments that are marked at a lower value than what is on the order invoice is illegal. All taxes and duty must be paid by the customer upon arrival of your products. We recommend you find out the cost of import fees charged by your own country's government before you place your order to avoid any surprised. 
Switzerland and Norway : We deliver without Dutch VAT/TAX of 19% and make the export papers for you. You have to pay the VAT/TAX and normally a handling fee of the custom office. 
For example, in Norway the VAT is about 25% and Switzerland is about 8% of the order total. 
Note: Refused International Orders...
Orders that are refused when they arrive to their destination due to the import fee being higher then expected are not eligible for a full refund. There is a 15% re-stocking fee, plus the cost of shipping the package, will be deducted from the total order amount to be refunded. 

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